Shipping Policy

Shipping Policy

ELEMENT115 utilizes the United States Postal Service (USPS) and UPS for shipping.  When you place an order, you will be given your USPS and UPS shipping options.  

  • Economy = USPS First-Class Shipping = Typically 5-8 Days
  • Standard = USPS Priority Mail = Typically 3-4 Days
  • Express = USPS Priority Express = 1-2 Days


  • UPS Ground = Typically 1-5 Days
  • UPS 2rd-Day Air = Typically 1-3 Days
  • UPS Next Day Air = Typically 1-2 Days
  • UPS Worldwide Express = Typically 1-3 Days (mornings)
  • UPS Worldwide Saver = Typically 1-4 Days (afternoons)

Once an order has been submitted, we typically ship within 24 hours. We do not ship orders over the weekend.

ELEMENT115 guarantees we will ship your order with the shipping method you select.  We do NOT guarantee that your order will arrive in the estimated time frame.  We do not have control over USPS or UPS shipping or how they process shipments.  If you have issues, please contact your local USPS or UPS location. Our helpful ELEMENT115 Support team can also assist –

Shipping Restrictions:

ELEMENT115 Natural Botanicals ships throughout the world excluding the following locations:

– US States: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin

– US Cities and Counties: Oceanside and San Diego, CA; Alton and Jerseyville, IL; Union County and Columbus, MS; Sarasota County, FL; Concordia, Rapides, Ascension, Livingston, and St. Tammany, LA

– Countries: Australia, Denmark, Finland, France, Lithuania, Malaysia, Myanmar, Poland, Romania, Sweden, Thailand, United Kingdom, and Vietnam

We do not ship partial orders. If an item is back-ordered and you wish to receive a partial shipment, please contact our customer service at

If an order is returned due to incorrect, missing address information, or any issues shipping fees are non-refundable.  However, if an order is not delivered by UPS or USPS, ELEMENT115 will reship another order only after working with the customer to determine a way to ensure the order will arrive.  And, if an order has been confirmed as delivered, ELEMENT115 is not responsible for the shipment.

ELEMENT115 reserves the right to reject any order if fraudulent activity is suspected and, in that case, ELEMENT115’s sole responsibility is to credit any payments received. If you have any questions, please contact our customer service department at